Terms of service
Introduction
Welcome to Dreamy Urban. By visiting our website or purchasing through our online platforms, you agree to comply with the terms and conditions below. These Terms of Service (“Terms”) govern your use of our website and any services, products or features we make available. Throughout this document, the words “we”, “our” and “us” refer to Dreamy Urban.
Please read these Terms carefully before using the website. If you do not accept them, you should not access the site or use our services.
Dreamy Urban may update or amend these Terms at any time by posting a revised version on this page. Continued use of the website after changes are posted will be deemed acceptance of the updated Terms.
1. Use of Our Online Store
By using our services, you confirm that you are of legal age in your region, or have permission from a parent/guardian for dependants using the site.
You agree not to misuse our website for any unlawful or unauthorised purpose, including breaching copyright, uploading harmful content, or violating any data protection laws. Any misuse may result in suspension of access to our services.
2. General Website Conditions
Dreamy Urban reserves the right to refuse service to any person, at any time, for any reason.
Non-payment information you provide (such as names, addresses or enquiries) may occasionally be transferred unencrypted over different networks to enable smooth operation of services. Payment information, however, is always encrypted when sent over the internet.
You agree not to copy, resell or exploit any part of our site or services without written permission from Dreamy Urban.
3. Accuracy of Website Information
We aim to ensure product details, pricing, availability and other information on our site are accurate. However, we cannot guarantee that all information is always correct, updated or complete.
The content on our website is intended for general guidance only. Any reliance on the material is entirely at your own risk. We may update or remove content at any time without prior notice.
4. Product Availability, Pricing & Changes
Prices, descriptions, colours, and availability of products may change without notice. Some items may be sold in limited quantities or exclusively online.
We reserve the right to limit or restrict sales of any product, regionally or per customer account. We may discontinue products or modify services without any obligation to you or any third party.
While we try to show product colours and textures as accurately as possible, variations may occur due to lighting, screen settings or fabric characteristics. Minor measurement differences can occur in textile products.
5. Orders, Billing & Account Information
Dreamy Urban may refuse or cancel orders due to pricing errors, stock limitations, account misuse, incomplete details, or suspected purchases meant for resale.
We may limit quantities purchased per customer, per household, per card or per shipping address. If an order is changed or cancelled, we will attempt to notify you using the contact details provided.
You agree to provide accurate billing, delivery and contact details and keep them updated to enable successful order fulfilment. Please refer to our Returns & Refunds Policy for more information.
6. Third-Party Tools & Integrations
6. Third-Party Tools & Integrations
We may integrate tools or services provided by external partners. These tools are offered “as available” without warranty. You use them at your own risk and should review third-party terms before using their services.
New features may be introduced in the future and will automatically be covered under these Terms.
7. Third-Party Links
Our website may contain links to third-party websites. Dreamy Urban does not endorse, verify or take responsibility for their content or services. Any engagement with third-party sites is at your own discretion.
For complaints or concerns relating to third-party products or services, please contact the provider directly.
8. User Contributions: Reviews, Feedback & Content
If you share reviews, suggestions, proposals, comments, responses or other material with us (online, email or otherwise), you grant Dreamy Urban the right to use this content without restriction for marketing, improvement, publication or communication.
You agree not to post unlawful, defamatory, abusive or harmful content or upload viruses and misleading information. Dreamy Urban is not obliged to respond, store or financially compensate your submissions and is not responsible for user-generated content on our platforms.
9. Personal Information
Personal data submitted through the website is governed by our Privacy Policy, which explains how we collect, use, protect and store customer information. Please review the Privacy Policy posted on our website.
10. Mistakes, Errors & Corrections
If any information on our website is incorrect (e.g., pricing, offers, availability, shipping details), we reserve the right to correct it and cancel or modify orders accordingly, even after they have been placed.
We are not obligated to update information unless required by law.
11. Prohibited Website Activities
You are prohibited from using our site to:
engage in unlawful activity
infringe intellectual property rights
harass, defame, discriminate or abuse others
submit fraudulent information
upload malicious software or harmful code
scrape, spider or hack the site
bypass or compromise security features
collect personal data without consent
engage in immoral or offensive practices
Violating these rules may result in immediate termination of access.
12. Limitation of Liability
Dreamy Urban does not guarantee uninterrupted, error-free or completely secure use of our services. Products and services are provided “as is”, without warranties of merchantability, performance, durability or fitness for a specific use.
We will not be liable for direct, indirect, incidental or consequential damages, including lost profits, data loss, delivery delays, or performance failures arising from the use of the website or products purchased through it.
Where limitations are restricted by law, liability will be limited to the minimum extent permitted.
13. Indemnity Agreement
You agree to protect, defend and indemnify Dreamy Urban (including our employees, partners, suppliers, contractors and affiliates) from any claim arising from your breach of these Terms, your misconduct, or your violation of any law or third-party rights.
14. Severability
If any part of these Terms is found invalid or unenforceable, the remaining terms will continue to remain valid and effective.
15. Termination
These Terms remain active unless terminated by either party. You may stop using our services at any time by discontinuing access. Dreamy Urban may terminate access without notice if a breach, fraud, misuse or violation is suspected.
Any outstanding obligations before termination will continue to be enforceable.
16. Entire Agreement
These Terms, along with policies and notices posted on our website, form the complete agreement between you and Dreamy Urban and override any previous written or verbal agreements.
17. Governing Law
These Terms and any agreements relating to the sale of products shall be governed solely by the laws of India.
18. Contact & Support
If you have any questions or concerns regarding our Terms of Service, please reach us at: help@dreamyurban.com