Frequently Asked Questions
Orders & Delivery
How long does delivery take?
We deliver across India within 5–7 business days.
Do you offer free delivery?
Yes, we offer free delivery across India on all orders.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS.
Products
What sizes are your cushion covers available in?
Our cushion covers are available in 12x15, 15x15, 16x16, 18x18, 20x20 and 24x24 inch sizes.
What are the cushion pads filled with?
Our cushion pads are filled with premium hollow fibre — soft, hypoallergenic and shape-retaining. The casing is smooth microfibre.
Are the pillows suitable for all sleeping positions?
Yes. Our King Size Quilted Pillow is ideal for side and back sleepers. The Microfibre Sleeping Pillow suits side, back and stomach sleepers.
Are your products hypoallergenic?
Yes. All our cushion pads and pillows use hypoallergenic hollow fibre and microfibre fill — safe for sensitive skin, children and allergy sufferers.
Care & Washing
Are your products machine washable?
Yes. All Dreamy Urban products are machine washable. Use a gentle cycle with cold water and mild detergent.
How do I wash the bath mat?
Machine wash on a gentle cycle with cold water. Do not tumble dry. Hang to dry in a well-ventilated area.
How do I keep my cushion covers looking fresh?
Machine wash on a gentle cycle. The water-resistant fabric resists spills — wipe surface stains immediately for best results.
Returns & Refunds
What is your return policy?
We accept returns within the return window stated in our Refund Policy. Items must be unused and in original packaging.
My product arrived damaged — what do I do?
Please contact us with your order number and a photo of the damage within 48 hours of delivery and we will make it right.
About Dreamy Urban
Where are Dreamy Urban products made?
Dreamy Urban products are manufactured in-house with careful quality control using durable, long-lasting materials.
Do you sell in bulk?
Yes. Cushion pads are available up to pack of 8, pillows up to pack of 5. For wholesale enquiries, please contact us directly.
Frequently Asked Questions
Orders & Delivery
How long does delivery take?
We deliver across India within 5–7 business days.
Do you offer free delivery?
Yes, we offer free delivery across India on all orders.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via email or SMS.
Products
What sizes are your cushion covers available in?
Our cushion covers are available in 12x15, 15x15, 16x16, 18x18, 20x20 and 24x24 inch sizes.
What are the cushion pads filled with?
Our cushion pads are filled with premium hollow fibre — soft, hypoallergenic and shape-retaining. The casing is smooth microfibre.
Are the pillows suitable for all sleeping positions?
Yes. Our King Size Quilted Pillow is ideal for side and back sleepers. The Microfibre Sleeping Pillow suits side, back and stomach sleepers.
Are your products hypoallergenic?
Yes. All our cushion pads and pillows use hypoallergenic hollow fibre and microfibre fill — safe for sensitive skin, children and allergy sufferers.
Care & Washing
Are your products machine washable?
Yes. All Dreamy Urban products are machine washable. Use a gentle cycle with cold water and mild detergent.
How do I wash the bath mat?
Machine wash on a gentle cycle with cold water. Do not tumble dry. Hang to dry in a well-ventilated area.
How do I keep my cushion covers looking fresh?
Machine wash on a gentle cycle. The water-resistant fabric resists spills — wipe surface stains immediately for best results.
Returns & Refunds
What is your return policy?
We accept returns within the return window stated in our Refund Policy. Items must be unused and in original packaging.
My product arrived damaged — what do I do?
Please contact us with your order number and a photo of the damage within 48 hours of delivery and we will make it right.
About Dreamy Urban
Where are Dreamy Urban products made?
Dreamy Urban products are manufactured in-house with careful quality control using durable, long-lasting materials.
Do you sell in bulk?
Yes. Cushion pads are available up to pack of 8, pillows up to pack of 5. For wholesale enquiries, please contact us directly.
We offer a wide range of standard and custom sizes to suit sofas, beds, chairs, outdoor seating, and décor needs.
You can choose from cotton, velvet, linen, jute, leatherette, and premium blended fabrics—each designed for comfort and durability.
Yes! You can select size, color, fabric, and pattern. Custom logo or embroidery options are available upon request.
Most covers are removable and machine-washable. For premium fabrics, we recommend gentle hand washing or dry cleaning.
Yes, we offer free delivery on eligible orders. Returns or replacements are available within the specified return window if the product is unused and in original condition.