Dreamy Urban – Return, Refund, and Cancellation Policies
At Dreamy Urban, we are committed to providing a seamless shopping experience. Please review our policies regarding returns, refunds, and cancellations to understand your rights and responsibilities.
Contact Information for Deliveries and Returns
• Support Team Email: help@dreamyurban.com
• WhatsApp Support: +91 9824397799
Return Policy
• Eligibility: Returns are accepted within 7 days of receipt for incorrect or defective items only. Items must be unused, in original packaging, and accompanied by proof of purchase.
• Procedure:
1. Initiate Return: Contact our support team via email or WhatsApp within 7 days of receiving the product.
2. Provide Details: Share your order number, reason for return, and photos of the invoice and product, especially if the item is damaged.
3. Return Shipping: If the return is due to personal preference (not applicable for incorrect or defective items), send the unused product within 36 hours of receipt as a prepaid courier (shipping costs borne by the customer). Notify us via WhatsApp to track the return.
4. Inspection and Refund: Upon receiving and inspecting the product, we will process a refund for items in good condition.
• Non-Returnable Items: Certain products, such as carpets (including those in the “Buy One Get One” category), are non-returnable. For live pictures of products, contact us on WhatsApp.
Exchange Policy
• Incorrect or Defective Items: If you receive incorrect, incomplete, or damaged products, Urban Next will cover the exchange shipping costs. Please note that due to the handmade nature of some items, slight size or colour variations are considered normal.
• Buy One Get One Orders: No returns or exchanges are accepted for “Buy One Get One” orders.
Cancellation Policy
• Order Cancellation: You may cancel your order before it has been shipped. To cancel, email us at or WhatsApp us at
• Processing Time: We strive to dispatch orders within 8 hours of receipt. Once an order is shipped, it cannot be cancelled.
• Partial Cancellations: We do not accept partial order cancellation requests; the entire order must be cancelled.
Refund Policy
• Processing Time: Refunds are initiated within 4-8 working days of receiving the return request and authorization. The refunded amount will be credited to the original payment method.
• Refund Timeline: After initiation, refunds may take 4-8 days to reflect in your account, depending on banking and payment gateway processes.
Mode of Refund
• Original Payment Method: Refunds for cancelled orders and returned products (due to incorrect, defective, or wrong sizes) will be credited back to the same account used for the original purchase.
Customization Orders
• Non-Returnable: Customized orders are not eligible for exchange or replacement.
For any further assistance or clarification, please contact our support team via email or WhatsApp.
